Supervisor: Program Manager

FLSA: Non-Exempt

Division: Temporary & Permanent Housing

Rate:

Summary

Under the direction of the Program Manager, the Intake Specialist serves as the first point of contact with guest and conducts eligibility screenings and processes that include: orienting clients on agency services and policies, copying and collecting required compliance documents, completing required forms, and performing data entry in CLARITY and other related clerical activities.

Essential Functions

  • Conduct intake eligibility screening for new client entries and make referrals to Case Manager as appropriate
  • Coordinate with client and service providers to gather information necessary to complete a thorough screening and ensure that all relevant information is captured
  • Assist clients with completing forms and obtaining verification documentation
  • Communicate and coordinate with System Support Services, Department of Corrections, and Service Providers as needed to ensure data updates, client transfers and resources are managed and monitored effectively
  • Act as liaison between System Support Services, Homeless Service Center and outside Service Providers to ensure essential data is captured, linkage to appropriate resources are made and communication is ongoing
  • Coordinate with System Support Team members to identify barriers and problem areas in order resolve and troubleshoot problems
  • Quality Assurance and Reporting: monitor information system accuracy by running assigned discrepancy reports and making corrections to data as
  • Conduct data updates with Service Providers semiannually and as needed
  • Maintain client information and updates as needed
  • Perform data entry and other clerical duties

Secondary Functions

Perform other duties as assigned by the Program Manager and/ or Executive Director. Answer phones and route incoming calls; serve as back-up to other Intake Workers and Residential Monitors in his/her absence.

Minimum Qualifications – Knowledge, Skills and Abilities Required

Skills Required.

  • Business English, spelling, and basic math
  • 1 year of office administration with knowledge Microsoft Office
  • Experience in conducting assessments, quality care, record management and case management
  • Ability to coordinate with other agencies and care providers

Ability To:

  • Make arithmetical computations with speed and accuracy
  • Maintain records and prepare reports
  • Establish and maintain effective working relationships with
  • Follow the instructions of Senior Management
  • Communicate effectively verbally and in writing
  • Remain punctual
  • Expedite client files
  • Work a flexible schedule (weekends and evenings)
  • Work effectively under stressful situations
  • Exercise initiative and sound judgment and to react with discretion under varying conditions
  • Demonstrate a high degree of integrity and ethical standards and judgement Reliable transportation is Ability to communicate effectively, both written and orally.

Non-Essential Qualifications

Experience using CLARITY and familiarity with homelessness and related issues a plus.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions)

This position is responsible to work in “client friendly” environments and is assigned to homeless shelter. There is some responsibility to work in noisy environments where adults are present. Will be working in an environment with asymptomatic COVID-19 participants who are under quarantine. PPE Gear is provided by the HALCDC and must be worn at all times.

Physical Requirements

The Intake Specialist typically spends time sitting, standing, typing, thinking, writing, walking, driving, lifting (max. 50 lbs.), listening, speaking.

Mental Requirements

This position will require the individual to be able to handle any/all of the following: constant distractions, interruptions, uncontrollable changes in priorities / work schedules: be able to process information, think and conceptualize.